1. Contact Us
StoryBay
Email: info@storybay.uk
Phone: +44 20 3996 0969
Address:
321–323 High Road,
Chadwell Heath, Essex
RM6 6AX
UK
2. Use of Our Website
2.1 You agree to use the site only for lawful purposes and in accordance with these Terms.
2.2 You must not:
- Use the site in any way that may damage, disable, or impair it
- Attempt to gain unauthorised access to any part of the site, server, or network
- Use the site to transmit any harmful or malicious code
We may suspend or terminate your access if you breach these Terms.
3. Accounts
3.1 You may be able to create an account to manage your orders. You are responsible for:
- Maintaining the confidentiality of your login details
- All activity under your account
3.2 You must notify us immediately if you suspect unauthorised use of your account.
4. Orders & Acceptance
4.1 All orders placed through the website are offers to purchase products subject to these Terms.
4.2 We may accept or decline your order at our discretion. Order acceptance occurs when we send an order confirmation email or dispatch the products.
4.3 If we cannot fulfil your order (e.g. out of stock, pricing error), we will notify you and either offer an alternative or a refund.
5. Pricing & Availability
5.1 Prices and availability are subject to change without notice.
5.2 We take care to ensure prices and descriptions are accurate but errors may occur. If a pricing or product error is discovered, we are not obliged to supply the product at the incorrect price and may cancel the order and refund any amounts paid.
5.3 All prices will be shown in the currency stated on the site (typically GBP) and include applicable taxes where indicated.
6. Payment
6.1 We accept: Apple Pay, Google Pay (GPay), Visa, Mastercard, Maestro, Discover, American Expres, JCB.
6.2 Payment is taken at the time you place your order.
6.3 Your order will only be processed once payment has been successfully authorised.
For more details, please see our Billing & Payment Policy.
7. Shipping & Delivery (Physical Books)
7.1 We currently ship physical books within the UK only.
7.2 Delivery times are estimates and not guaranteed; delays may occur due to factors outside our control.
7.3 Risk in the products passes to you upon delivery. Ownership passes once we have received full payment.
For more information, please see our Shipping Policy.
8. Digital Products (Ebooks)
8.1 Ebooks are delivered digitally via download links or online access. No physical item will be shipped.
8.2 You are granted a non-exclusive, non-transferable, revocable licence to download and use the ebook for your personal, non-commercial use only.
8.3 You must not:
- Share, resell, or distribute ebooks to others
- Upload ebooks to file-sharing or other public platforms
- Circumvent any technical protection or access controls
We may suspend or revoke access if we reasonably believe our digital content is being misused.
9. Returns & Refunds
9.1 Our Return & Refund Policy forms part of these Terms.
9.2 In summary:
- Physical books may be eligible for return within specified timeframes, subject to condition.
- Ebooks and digital products are generally non-refundable once access has been provided, except where required by law or in case of technical issues.
Please review the full Return & Refund Policy before making a purchase.
10. Intellectual Property
10.1 All content on the site, including text, images, graphics, logos, design, and software, is owned by or licensed to StoryBay and is protected by copyright and other intellectual property laws.
10.2 You may:
- View and browse the site
- Print or download portions for your personal, non-commercial use
You may not:
- Copy, reproduce, modify, distribute, or create derivative works from our content without our prior written consent.
11. User Content
11.1 If you submit reviews, comments, or other content (“User Content”), you:
- Grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, and display such content in connection with our services and marketing
- Confirm that your User Content is your own or you have the right to use it
11.2 You must not submit any content that is unlawful, offensive, defamatory, infringing, or otherwise inappropriate. We may remove User Content at our discretion.
12. Third-Party Links
Our website may contain links to third-party websites or services. These are provided for convenience only. We do not endorse and are not responsible for the content, accuracy, or practices of third-party sites. Accessing them is at your own risk.
13. Limitation of Liability
13.1 Nothing in these Terms limits or excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded under applicable law
13.2 To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, special, or consequential loss, or loss of profits, revenue, or data arising from your use of the site or purchase of products.
- Our total liability for any claim arising out of or in connection with these Terms or your use of the site shall not exceed the total amount paid by you for the product(s) giving rise to the claim.
14. Disclaimers
14.1 We provide the website “as is” and “as available” without any warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, non-infringement, or accuracy.
14.2 We do not guarantee that the site will be uninterrupted, secure, or free from errors or viruses.
15. Changes to These Terms
We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms.
16. Governing Law & Jurisdiction
These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales.
You and StoryBay agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer laws in your country of residence provide otherwise.